Frequently Asked Questions
Everything you need to know about our dairy delights and delivery.
How do you ensure the products stay cold during shipping?
We use specialized insulated packaging and dry ice to ensure your dairy products remain at the perfect temperature from our creamery to your doorstep.
Where do you ship to?
Currently, we offer nationwide shipping across the continental United States. Local delivery options are also available for customers within a 20-mile radius of our flagship store.
What is your return policy for perishable items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or melted, please contact us within 24 hours for a full refund or replacement.
Do you offer any vegan or dairy-free options?
Yes! While our name is The Merry Dairy, we pride ourselves on our inclusive menu which includes several plant-based, dairy-free pints and sorbets.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.